Complaints

We understand the importance of a smooth and fair complaints process. If you encounter anything wrong with your ordered product, whether it's a defect, damage or wrong delivery, we're here to help.

Our complaints process is simple and clear:

1. Contact our customer service: If you discover something wrong with your product, contact our customer service as soon as possible. We are here to listen to your questions and do everything we can to resolve the situation.

2. Describe the problem: To be able to help you in the best way, please describe the problem in detail. Please send pictures if possible.

3. Complaint handling: Our team will review your complaint and follow up with you as soon as possible. We strive to handle each case quickly and fairly.

4. Solution options: Depending on the situation, we can offer different solutions, including replacement, repair or refund. We will discuss the options with you and choose the best way forward.

We want you to feel safe when shopping with us, and we are dedicated to providing you with a positive shopping experience from start to finish. Thank you for choosing our webshop, and do not hesitate to contact us if you have any questions or need help with a complaint. Your satisfaction is our top priority.